At Vcareu, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website and services. By accessing or using Vcareu, you agree to this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

•Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

•Non-Personal Information: We may collect non-personal information, including your IP address, browser type, device information, and usage data, when you visit our website.

•Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

•To Process Orders: Your personal information is used to process transactions, ship products, and provide customer support.

•To Improve Our Services: We use usage data and customer feedback to enhance our website, products, and customer service.

•To Communicate with You: We may send you emails regarding your order, promotions, or updates about our services. You can opt-out of promotional communications at any time.

•To Ensure Security: We use information to detect and prevent fraud, unauthorized access, and other security risks.

3. Sharing Your Information

We respect your privacy and only share your personal information in limited circumstances:

•Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, shipping orders, or providing website functionality.

•Legal Compliance: We may disclose your information if required by law, regulation, or legal process to protect the rights, property, or safety of Vcareu, our customers, or others.

•Business Transfers: In the event of a merger, acquisition, or sale of Vcareu, your information may be transferred as part of the business transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Once your information is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take the security of your information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information:

•Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

•Data Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal requirements).

•Opt-Out: You can opt-out of receiving promotional emails or other marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

•Cookie Preferences: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Vcareu does not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us, and we will take steps to delete it promptly.

9. Changes to This Privacy Policy

Vcareu reserves the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the website. We encourage you to review this policy periodically for updates.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Email: info@vcareu.com.hk

Phone: +852 3106 4842

Address: Rm 306, Nam Lo Mansion, 334 Un Chau St, Kowloon, Hong Kong